Terms & Conditions
These are the terms and conditions of sale ("Conditions") of Andrew Prince Limited (the company) registered office is c/o R.L Vaughan, Mortimer House, 40 Chatsworth Parade, Queensway, Petts Wood, Kent, BR5 1DE. (registered in England and Wales under company number 4258381). These terms will apply to all purchases of Goods when you order via our website (www.andrewprince.co.uk) our "Website". Please read this document carefully before placing your order. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. These terms and conditions cannot be varied except by changes made by Andrew Prince Limited on the site, which we may make from time to time. In particular, nothing said by any representative of Andrew Prince Limited will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them. Andrew Prince Limited reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Andrew Prince Limited may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.
Upon receipt of the goods, you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us on the following number #0044 (0)20 7265 9113. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
While every effort is made to ensure the accuracy of colour reproduction, colour may very depending on the settings of your monitor, software, or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted, we cannot guarantee it.
We may cancel an order for any item at any time before delivery. You will be advised by email or telephone if we are unable to complete your order.
Please note that you may cancel this contract if you give us notice by telephone and email at any time before the expiry of a period of 3 days from the day of purchase of the goods. Due to the nature and design schedule of any item specifically commissioned or made to order, these cannot be cancelled as work starts immediately. These items are being specifically made to your specifications only so we cannot resell them.
For hygiene reasons, pierced earrings and any hair accessories may not be returned or exchanged.
If you wish to complain about any matter in respect of the goods please email email@example.com
All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Andrew Prince Limited. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Limited for any reason whatsoever without the prior written permission of Andrew Prince Limited. By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Andrew Prince Limited or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of Andrew Prince Limited. When you activate any of these links, you will leave the Andrew Prince Limited web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control. The content, organisation, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.
Credit notes will not be given for products with damages caused by a customer's misuse or neglect. If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should contact us immediately on 020 7265 9113. You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you place your order in the case of loss, in order that we may comply with our carrier's conditions of carriage.
Description of goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Due to the unique individuality of hand made items, there may be slight variations to images shown and Andrew Prince has the right to change individual components.
Every effort will be made to deliver the Goods as soon as possible after your order has been accepted. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will aim to deliver the Goods within 30 days. Commissioned items (made to order) will take 4-6 weeks to complete. We will let you know if there will be a delay. Despatched goods are sent out on a 48-hour delivery but please understand sometimes there are delays - regrettably, no delivery service is infallible, and estimated delivery dates are therefore not guaranteed. If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the Goods. You will be responsible for retrieving undelivered parcels. Please use an alternative address for delivery if you are out all day (e.g. work). Let us know if goods are urgent and we will try to help. Delivery charge. You will be informed of any delivery charge payable when you place your order.
The amount of the delivery charge will vary depending on the value, size and weight of your order. You will be required to pay a further delivery charge where a change in delivery date has been requested by you. You may use our Gift Service to arrange for goods to be delivered to a third party of their choice once payment has been accepted. No delivery will take place unless payment for the Goods has been received. Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch. Ownership of the Goods and the risk for damage to the Goods pass to you upon delivery.
Please be aware that all shipments outside the UK maybe subject to import duties and taxes that are levy once a shipment reaches your country. As we cannot predict what these charges will be, you will be liable for all customs clearance charges. You are not entitled to cancel your order on the basis of unforeseen duties or levies.
Every effort is made to ensure that all the information provided on the Andrew Prince Limited website is correct at the time of going online.
No order is binding on you or Andrew Prince Limited until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or in payment in full of the price of the items and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.
When using the Gift Service, the right to cancel the Contract under this clause can only be exercised by you and cannot in any circumstances be exercised by the recipient of the gift. The recipient of a gift will be entitled to exchange the Goods in accordance with the terms of the policy set out below, but in no circumstances will the recipient of a gift be entitled to a credit note.
Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Andrew Prince Limited, and is protected by UK and international copyright laws. The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Andrew Prince Limited, in the UK, United States and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
You agree fully to indemnify, defend and hold us, Andrew Prince Limited, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
The service, content, goods and services from or through the service are provided "as-is," "as available," and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site, goods, and services would not be provided without such limitations. Buyer agrees to indemnify, defend and hold Andrew Prince Limited and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable legal fees, related to a Buyer's violation of this Contract or use of the Site. To the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred pounds (£100.00). Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law. You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure. To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any goods from Andrew Prince Limited shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this Section shall apply. We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related services or their use by you, any losses which are not caused by any breach by us. Any business or trade losses. Our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question. Nothing in this Contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors is limited. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
Andrew Prince Limited will retain the legal ownership of the goods until you have made full payment and we have received such payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
This Contract shall be treated as though it were executed and performed in the county of Surrey of the United Kingdom, and shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in the Central London County Court, and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent, that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Andrew Prince Limited complies with all aspects of the Data Protection Act of 1984 and the new act of 1998. We do not disclose details of our customers to any third party.
Every effort is made to ensure that the prices shown in British Pounds are correct at the time of publication including VAT where relevant. If an error has been made, we may cancel your order in relation to some or all of your items as indicated under "Cancellation".
Measurements given are accurate though approximate.
Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.
Every item on the Andrew Prince Limited website has been carefully inspected to represent the highest standards of quality. Please be aware that whilst we take great care to accurately describe the items shown on our website, many of the items are hand made and as such, their composition and colour may vary slightly from that shown and are usually in some way unique.
You will not resell any goods or offer any goods for sale, in any country.
Returns and Exchanges
We hope you to be delighted with your Andrew Prince Limited product. However, if you are not happy with your goods then you may return them immediately for a refund providing we receive the goods within 7 days of your delivery date and all labels and tags are still intact.
Items will be exchanged for a credit note providing that the item be returned in a new and unused condition. No returns are accepted, and no credit notes will be issued under any circumstances for used items. They should be in the same condition as when they arrived with the original packaging intact and tags attached.
Under no circumstance are we able to accept the return of earrings or hair accessories in compliance with current Health & Hygiene regulations. We will not also be able to issue a credit note for any item that has been specially ordered or commissioned. This does not affect your statutory rights. Please also note that you are responsible for taking all due care to ensure the items are received in good condition and not damaged in transit. Before returning, an item please contact us by e-mail at firstname.lastname@example.org to obtain a Return Number. Please e-mail us within 24 hours of receipt of goods. When returning the goods please write this return number on your invoice and on the return shipping label provided. Please note that any goods that are not accompanied by an official return number will not be accepted. Andrew prince Limited decision is final. Post and package costs are not refundable unless the item is faulty. We are not responsible for return postage or packages that do not reach us. Please ask at the post office for a free certificate of postage. In the event of the goods being faulty, we will cover all costs for postage and exchange the goods. Please check your order carefully before sending. Items purchased online at www.andrewprince.com cannot be exchanged or returned at any Andrew Prince show room or store. No return will be accepted for Goods that are returned by the Customer incomplete, damaged or soiled. Any queries regarding your online purchase must be made directly to Andrew Prince on the following details:
Phone: + 44 (0) 20 7265 9113 – Monday to Friday.
Right to Refuse
Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability
Risk in the goods will pass to you on delivery to you. Andrew Prince Limited does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
So that there is no doubt, anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.
It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep items in stock at all times but due to the very nature of the product range being hand-made means that it is inevitable there will be breaks in supply in which case some lines will show 'Currently out of stock'. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
Types of Payment
We accept all major credit and debit cards.